Bellco Home Loans is your trusted mortgage advisor, giving you personalized guidance throughout every step of the mortgage process. With more loan product offerings and a commitment to providing exceptional service, we are helping our neighbors achieve their dreams of home ownership.

This position will be responsible for the initial contact that is made by telephone and walk-in customers at the Bellco office. The position requires a personable, professional, and businesslike manner at all times. This position is an integral part of the image that Bellco portrays to its customers, and in many cases is the first impression that a customer gets of the Company. Position works closely with the Operations and Loan Servicing teams, and coordinates many activities, in addition to daily telephone direction, and customer relations.

The Basics

- Responsible for answering all inbound telephone calls and directing parties appropriately. Inbound calls may vary from customers trying to reach Corporate personnel or customers trying to reach branch personnel, located in other Bellco locations.

- Greet all visitors and notify appropriate parties.

- Log in any incoming packages not allocated to the mailroom & notify appropriate party of delivery. (This includes mortgage payments).

- Keep track of outgoing packages not allocated to the mailroom.

- Keep running schedule of all conference rooms.

- Organize and file all insured closing letters, by state and Title Company.

- Organize and file all Tri-party letters. (Original to go to warehouse bank, copy for our files).

- Distribute copies of HUD 1 Settlement Statements to Loan Originators.

What You Bring

- Ability to multitask and prioritize. Customer-service oriented. Resourceful and proactive when issues arise. Knowledge of mortgage lending preferred.

- Good computer skills not limited to MS Word, Outlook, and Excel.

- Excellent verbal and written communication skills.

- Experience with administrative procedures and multiple telephone lines.

- A desire to grow within the mortgage industry.

Compensation Details

- $16–$18 per hour.

What We Bring

- Bellco Home Loans offers an extensive benefits package, including medical, dental, vision and 401K!

- Generous paid time off policy, including 10 paid holidays.

Working Conditions

Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location.

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients, and the public.

Bellco Home Loans is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.